Our Quality Department Aftersales Service provides solutions to our customers to resolve any problems they might encounter.

Our Aftersales Services’ aim is to provide:

• Fast, reliable and competent customer support;
• Assistance with ongoing training qualification of operators and maintainers;
• Diagnosis and troubleshooting of customers operational problems associated with wheels, axles and wheelsets;
• Prompt and effective spare or replacement parts supply.

Our close support of our customers in the field enables us to feed back their experiences to our R&D team, enabling us to maintain our core corporate values of outstanding performance and innovation.

At VALDUNES INDUSTRIES, we are dedicated to ensuring the continued excellence of our products, our processes and our services.

VALDUNES INDUSTRIES products are used in extreme operations: at over 300 km/h, with axle loads of over 40 tonnes, with intense braking conditions, in arctic or desert conditions.

In all cases the products that VALDUNES INDUSTRIES supplies are critical to the safe running of the rolling stock to carry its load or its passengers to their destination.

Our ongoing commitment to the highest quality standards permits our customers, the users of our products, and their customers and passengers complete peace of mind, and our dedicated workforce would have it any other way.

VALDUNES INDUSTRIES Quality Management System is certified according to the usual international quality standards: ISO9001, IRIS, RISAS…

In addition VALDUNES INDUSTRIES has approval from major customers, rail operators and car builders around the world, including : SNCF, DB Q1, AAR, RATP, OBB, SBB, SNCB, IRB, Alstom, BT, Hyundai Rotem…

Qualifications

DB

RATP

SNCB

VALDUNES INDUSTRIES is glad to be at the heart of this environmentally friendly industry and to make our contribution to reducing the impact of modern society on the environment.

VALDUNES INDUSTRIES has the ISO14001 certification.

The majority of the raw materials we use are manufactured from recycled materials.

The outstanding performance and extended life of VALDUNES INDUSTRIES’ products mean that the use of resources is optimised.

At the end of their life our products can be 99% recycled.

We are dedicated also to contributing to the creation of a better environment through our development of solutions to reduce noise and vibration using resilient wheels and noise damping devices.

In our industrial processes we have a continuous improvement plan to reduce emissions and to reduce consumption of resources.

To download our environmental policy, click here.